Refund and Returns Policy
Last Updated: 18/02/2025
Thank you for shopping at WordPlayBooks.com. We want you to be fully satisfied with your digital purchase. Please read our Refund and Returns Policy carefully before making a purchase to ensure a smooth experience.
1. Digital Products
All of the products sold on our website are digital and delivered electronically. Due to the nature of digital products, once a purchase is completed and the product is delivered to the customer (via email or direct download), we do not accept returns or offer refunds.
2. Refunds
We do not offer refunds for digital products unless the product is defective or there is a significant error with the content. If you experience issues with the product that prevent you from accessing or using it, please contact our customer support team as soon as possible at contact@wordplaybooks.com for assistance.
3. Damaged or Faulty Products
In the rare event that a product is delivered to you with an error or defect (such as a corrupted file or broken link), please reach out to us within 7 days of purchase. We will work to correct the issue by providing a replacement file or correcting the error at no extra charge.
4. How to Request a Refund
If you believe you are eligible for a refund due to a product issue, please follow these steps:
- Email us at contact@wordplaybooks.com with your order number and a description of the issue you encountered.
- Provide as much detail as possible so that we can resolve the issue quickly.
- We will review your case and notify you of the decision within 3-5 business days.
5. Non-Refundable Purchases
Please note that all sales are final for digital downloads once they have been accessed or downloaded. This includes, but is not limited to:
- E-books, courses, software, or other downloadable materials
- Subscription-based digital products
6. Contact Us
If you have any questions or concerns about your purchase or this Refund and Returns Policy, please don’t hesitate to get in touch with us at contact@wordplaybooks.com.
We are committed to providing you with the best service and ensuring that you have a positive shopping experience with WordPlayBooks.com.
Key Points to Remember:
- No refunds on digital products once they’re downloaded, except for defective files.
- Refunds may be considered for errors or issues with the product, and you have 7 days to report them.
- Reach out via email to request assistance with product issues.